How to delete your account and the data stored in TailMate (operator: Seungho Baek, Android package com.smilgaru.tailmatenote). The steps are the same in the iPhone app and the Android app (Sign in with Apple is only in the iPhone app).
Delete your TailMate account and data
Last updated: November 12, 2026
1. Delete from inside the app
- Open TailMate and sign in.
- Tap Settings in the bottom tab bar.
- Tap Account.
- Tap Delete Account near the bottom of the screen.
- If you signed up with email, enter your password and tap Delete Account.
- If you signed up with Google or Apple, tap Delete Account, tap Delete in the confirmation, then sign in with that account again to confirm it is you.
Deletion cannot be undone. Before you delete, you can save your records to a file with Export My Data on the same screen.
2. What is deleted
- Your sign-in account
- All pets you added (name, breed, birthday, sex and so on)
- Health log, daily check, weight, potty, memo and tag records
- Care Sets and dose records, vet appointments, schedules and routines, and categories you made
- Recently deleted items that are still kept, and diary entries from earlier versions
- All photos you uploaded (pet profile photos, health log and diary photos)
The app deletes your data first and your sign-in account last. If part of the data cannot be deleted, the sign-in account is kept so you can try again, and the app asks you to try again. Try again, or ask us by email below.
3. What is not removed right away
- Crash and error reports already sent (Firebase Crashlytics): kept for 90 days regardless of account deletion, then deleted.
- App usage statistics already sent (Google Analytics for Firebase): individual records are kept for 2 months regardless of account deletion, then deleted. Totals that cannot identify anyone (for example, users per day) may remain.
- Database backups for disaster recovery: data from before the deletion stays in backups for up to 98 days, then is deleted automatically.
- Settings stored only on your phone (language, dark mode and so on): removed when you uninstall the app.
See section 3 of the Privacy Policy for details.
4. If you cannot open the app (request by email)
If you uninstalled the app or cannot sign in, email tailmate.help@gmail.com.
- Subject: TailMate account deletion request
- Body: the email address you signed up with (please write from that address if you can; we may ask more to confirm it is you)
- Handling: after confirming it is you, we delete the data in section 2 within 30 days and tell you when it is done.