Privacy Policy

1. Information We Collect

1.1 Information Collected During Registration

• If you sign up with email: email address and password (through Firebase Authentication login; the password is stored in encrypted form)
• If you sign in with Apple: the email address Apple provides (if you choose Apple's "Hide My Email", a relay email address created by Apple). Your name is not stored.
• If you sign in with Google: your Google account email address, and the name and profile photo URL Google provides (stored in your Firebase Authentication account information)

1.2 Information Collected During Service Use

• Pet information (name, species, breed, birthday, sex, neuter status)
• Health records (condition, food and water, stool and urine, vomiting, weight, notes, etc.)
• Photos you choose from your photo library and attach (health record photos, pet profile photos)
• Tasks, recurring schedules, care sets (including notes such as medication doses) and their completion records
• Appointments (date and time, place, staff, notes, etc.)
• Diary entries and photos written with the diary feature of earlier versions (if you used an earlier version)

1.3 Automatically Collected Information

• Device information (device model, operating system version, etc.) and the installation identifiers Firebase creates for each app installation
• App version information
• App update check information: when you open the app, it asks Expo's servers whether a new update is available, sending a random installation number created for each app installation, the device platform (iOS or Android), the app version and current update number, and, if the previous update failed, its error message.
• Crash logs and error information (including your account identifier (user ID) if you are signed in)
• If you sign in with Google: the Google sign-in feature in the app sends your device's IP address to Google, and Google may use it to estimate your approximate location to prevent fraud.
• App usage statistics: when you open the app and how long you use it; the fact and time of actions such as signing up (and the sign-up method), adding your first pet, creating a care set, checking off a task or care item, and saving a daily health check; the app version and device information; an app instance ID created for each app installation; and an approximate region estimated from your IP address are sent to Google Analytics for Firebase. Pet names, medicine names, health record contents, notes, photos and email addresses are never sent, and no advertising identifier is used. The statistics are not sent with your account identifier (user ID), but if the app crashes, the most recent usage statistics are attached to the crash information (which includes your account identifier if you are signed in) and may be kept for the crash information's retention period. Turn off "Send usage stats to improve the app" in the app's Settings and that device stops sending them.

Push notification tokens are not stored on TailMate's servers.

2. Purpose of Information Use

Collected information is used for the following purposes:

• Service Provision: User account management, data storage and synchronization, notices about required app updates
• Service Improvement: Finding and fixing the causes of crashes and errors, improving app stability, and learning from app usage statistics which features are used so we can improve them
• Customer Support: Responding to inquiries, providing technical support
• Legal Compliance: Fulfilling obligations under applicable laws

3. Information Storage and Deletion

3.1 Retention Period

• Member information: Retained until account deletion, deleted as soon as you delete your account
• Service usage information (pet information, records, photos): Deleted when account is deleted
• Crash and error information: Kept in Firebase Crashlytics for 90 days regardless of account deletion, then deleted under Firebase's policy
• App usage statistics: Individual records are kept in Google Analytics for Firebase for 2 months, then deleted. Deleting your account does not remove them right away; totals that cannot identify anyone (for example, users per day) may remain.
• Database backups for recovery from failures: Data from before deletion may remain in backups for up to 98 days, after which it is deleted automatically
• When legal retention is required: Retained for the period required by applicable laws

3.2 Information Deletion

Users can delete their account at any time in the app under Settings > Account > Delete Account. Deleting the account deletes all data stored on the server (Firebase), including pet information and records, the photos you uploaded, and your sign-in account. If part of the deletion fails, the sign-in account is kept so that you can try again.

The following are not deleted right away by account deletion:

• Crash and error information already sent: deleted after the retention period in 3.1.
• App usage statistics already sent: deleted after the retention period in 3.1.
• Copies in backups and in Firebase (Google) systems: deleted according to the retention periods in 3.1 and Firebase's policy.
• Settings stored only on your device (language, display mode, weight unit, etc.): they remain on the device. Unsaved memo drafts are removed from the device.

You can also send a deletion request to tailmate.help@gmail.com.

4. Third-Party Services

TailMate uses the following third-party services to provide our service:

4.1 Firebase (Google)

• Firebase Authentication: User authentication and account management (email, Apple, and Google sign-in) (Firebase Privacy Policy)
• Cloud Firestore: User data storage and synchronization (Firebase Privacy Policy)
• Cloud Storage for Firebase: Storage of the photos you attach (Firebase Privacy Policy)
• Firebase Crashlytics: Collection of crash and error information (including your account identifier if you are signed in) (Firebase Privacy Policy)
• Google Analytics for Firebase: Collection of app usage statistics (the app usage statistics in 1.3; not used for advertising or tracking) (Firebase Privacy Policy)
• Firebase Remote Config: Checking the minimum supported app version to notify you of required updates (Firebase Privacy Policy)

Firebase is a Google service, and Google's privacy policy applies. Data transmission through Firebase is encrypted.

If you sign in with Apple or Google, you go through that company's sign-in screen, and Apple's or Google's privacy policy applies to that process.

4.2 Expo (650 Industries)

• Expo Updates (EAS Update): Checking for and downloading app updates delivered outside the app stores (the app update check information in 1.3) (Expo Privacy Policy)

4.3 Data Transfer

Information collected for service provision may be transferred to and stored on Firebase servers (primarily in the United States), and app update check information is sent to Expo servers (United States). This is essential for service use, and by using the service, users are deemed to have consented to this.

5. User Rights

Users have the following rights:

• Access Right: Request access to your personal information
• Correction Right: Request correction of incorrect information
• Deletion Right: Request deletion of personal information (account deletion)
• Objection Right: Object to personal information processing
• Opting out of usage statistics: Turn off "Send usage stats to improve the app" in the app's Settings and app usage statistics are no longer sent

To exercise these rights, please contact us at tailmate.help@gmail.com.

6. Security

TailMate takes the following measures to protect user information:

• Encrypted data transmission and storage through Firebase
• Encrypted password storage
• Regular security checks and updates
• Access control and minimum privilege principle

However, data transmission over the internet cannot be completely secure, so users should also pay attention to security, such as password management.

7. Policy Changes

This Privacy Policy may be modified in accordance with laws, policies, or service changes. In case of significant changes, we will notify you through in-app notices or email. The modified policy takes effect from the date posted on this page.

8. Contact