Terms of Service

1. Purpose

These Terms are intended to govern the terms of use of the TailMate service, and the rights, obligations, and responsibilities between members and the Company.

2. Definitions

• "Service" means the TailMate mobile application and related web services.
• "Member" means a person who has agreed to these Terms and entered into a service use agreement with the Company.
• "Account" means unique identification information created through the email address and password registered by a member for service use.
• "Content" means all information and data entered, uploaded, or stored by members through the service.

3. Effectiveness and Changes to Terms

3.1 Effectiveness

These Terms take effect for all members who wish to use the service. Members are deemed to have agreed to these Terms by registering for or starting to use the service.

3.2 Changes to Terms

The Company may modify these Terms to the extent that they do not violate applicable laws. When the Terms are changed, the Company will notify members of the changes through in-app notices or email, and the changed Terms take effect from the date of notice. If members do not agree to the changed Terms, they may discontinue using the service and delete their account.

4. Service Provision

4.1 Services Provided

The Company provides the following services:

• Pet schedule management features
• Health record and tracking features
• Notification services
• Diary and memo features
• Data synchronization and backup features

4.2 Service Changes and Suspension

The Company may change or suspend the content of services provided as necessary for operation or technical reasons. When service suspension is expected, the Company will provide advance notice, but may provide notice after the fact in urgent cases.

5. Member Obligations

5.1 Account Management Obligations

• Members are obligated to securely manage their account information.
• Members are responsible for all consequences of unauthorized use of account information.
• If members discover that their account information has been stolen or used without authorization, they must immediately notify the Company.

5.2 Compliance Requirements for Service Use

Members must not engage in the following acts:

• Stealing others' information or registering false information
• Acts that interfere with stable operation of the service
• Acts that violate laws or public order and morals
• Acts that infringe on others' intellectual property rights
• Distributing malicious code or attempting hacking
• Unauthorized commercial use of the service

5.3 Measures for Violations

If a member violates these Terms, the Company may take measures such as warnings, temporary suspension, or permanent suspension, and the member is responsible for any damages resulting from such violations.

6. Privacy Protection

The Company strives to protect members' personal information. Matters regarding the collection, use, storage, and deletion of personal information are governed by a separate Privacy Policy.

7. Paid Services and Subscriptions

7.1 Paid Services

Currently, TailMate provides free services. If paid subscription services are introduced in the future, subscription conditions, payment methods, refund policies, etc., will be announced through separate notices.

7.2 Subscription Cancellation and Refunds

For paid subscription services, subscription cancellation and refunds are processed according to the policies of each platform (Apple App Store, Google Play Store).

8. AI and Medical Information Notice

9. Intellectual Property Rights

9.1 Company's Intellectual Property Rights

All content, designs, logos, trademarks, software, etc., included in the service belong to the Company or the relevant license provider. Members may not reproduce, distribute, modify, or transmit these without the Company's prior written consent.

9.2 Member Content

Members retain rights to content they enter or upload through the service. However, members grant the Company a non-exclusive license to use such content for service provision, improvement, and marketing.

10. Limitation of Liability

10.1 Service Suspension

The Company may suspend service provision in the following cases and is not responsible for such suspension:

• Force majeure such as natural disasters, war, riots, hacking, etc.
• Failures of telecommunications operators or telecommunications facilities
• Member's fault
• Other reasons beyond the Company's control

10.2 Exclusion of Damages

The Company is not responsible for the following:

• Service use disruptions due to member's fault
• Reliability or accuracy of information, materials, or facts posted by members on the service
• Disputes between members or between members and third parties that occur during service use
• Data loss due to backup failures (members are recommended to regularly back up data)

10.3 Limitation of Damages

Unless the Company has intent or gross negligence, the Company is not responsible for damages incurred by members. Even if damages occur due to the Company's intent or gross negligence, the Company's liability for damages is limited to the amount of paid service fees paid by the member.

11. Termination of Service Use Agreement

11.1 Member Termination

Members may terminate the service use agreement by deleting their account through app settings at any time. When an account is deleted, all stored data is deleted and cannot be recovered.

11.2 Company Termination

The Company may restrict service use or terminate the use agreement in the following cases:

• When a member violates these Terms
• When a member infringes on others' rights or violates laws
• When a member's service use is otherwise deemed inappropriate

12. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of the Republic of Korea. However, if the Company's location is in California, United States, the interpretation of these Terms and disputes related thereto are governed by California law, and the competent court is the court of Los Angeles County, California.

Disputes between the Company and members related to service use shall be resolved through mutual consultation, and if consultation fails, a lawsuit may be filed with the competent court.

13. Miscellaneous

Matters not specified in these Terms are governed by applicable laws and customary practices. If any provision of these Terms is invalid or canceled, the validity of the remaining provisions is not affected.

14. Contact